Terms of Service

2.1 Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes
• Respect intellectual property rights of Willowheart and third parties
• Not attempt to gain unauthorized access to our systems or networks
• Not interfere with or disrupt our services or servers
• Not use our services to transmit harmful or malicious content

2.2 Prohibited Uses

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit spam, advertising, or unsolicited communications
• Collect or harvest information about other users
• Impersonate any person or entity
• Engage in fraudulent or deceptive practices
• Upload or transmit viruses or malicious code

2.3 Service Access Requirements

To access certain features of our services, you may need to:

• Provide contact information through our inquiry forms
• Maintain the confidentiality of any account credentials
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized access

2.4 Fair Usage Guidelines

We expect users to interact with our website and services in a reasonable manner. Excessive or abusive use that impacts our ability to provide services to others may result in limitation or termination of access.

3.1 Account Creation

Currently, our website does not require account creation for general browsing. If we introduce user accounts in the future, you will be required to:

• Provide accurate and current information
• Maintain the security of your password
• Be at least 18 years of age or have parental consent
• Accept responsibility for all activities under your account

3.2 Account Security Responsibilities

You are responsible for:

• Safeguarding your login credentials
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains current
• All activities that occur under your account

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate access to our services if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Provide false or misleading information
• Abuse our services or harm other users

We will provide notice when reasonably possible, but immediate suspension may occur in cases of severe violations or security concerns.

3.4 Multiple Account Policies

Each person or entity should maintain only one account. Creating multiple accounts to circumvent restrictions or abuse services is prohibited and may result in termination of all associated accounts.

4.1 Service Uptime and Maintenance

We strive to maintain continuous availability of our website and services, but we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs or security updates
• Technical difficulties or infrastructure issues
• Factors beyond our reasonable control

We will make reasonable efforts to notify users of planned maintenance in advance and minimize service disruptions.

4.2 Feature Availability

Certain features or services may be:

• Available only to specific user categories
• Subject to additional terms or agreements
• Modified or discontinued at our discretion
• Limited during beta or testing periods

4.3 Geographic Restrictions

While we serve clients worldwide, certain aspects of our services may be subject to geographic limitations due to legal requirements, technical constraints, or business considerations. We reserve the right to restrict access from certain locations.

4.4 Service Modifications and Updates

We may modify, update, or discontinue any aspect of our services at any time, with or without notice. This includes but is not limited to:

• Website features and functionality
• Service offerings and pricing
• Content and information provided
• Technical specifications and requirements

We are not liable for any modifications, suspensions, or discontinuation of services.

5.1 Content Ownership

All content on the Willowheart website, including but not limited to text, graphics, logos, images, and software, is the property of Willowheart or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

5.2 User-Generated Content Rights

When you submit content to us (such as project descriptions, feedback, or communications), you grant Willowheart a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for the purpose of providing our services and improving our offerings.

You represent and warrant that you have all necessary rights to grant this license and that your content does not infringe upon the rights of any third party.

5.3 License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. This license does not include any right to:

• Modify or copy our materials
• Use materials for commercial purposes
• Remove copyright or proprietary notices
• Transfer materials to another person
• Reverse engineer or decompile our software

5.4 Copyright and Trademark Notices

Willowheart and associated logos are trademarks of Willowheart. Other trademarks, service marks, and trade names that may appear on our website are the property of their respective owners. Nothing in these terms grants you any right to use our trademarks without prior written permission.

6.1 Service Agreements

Game development projects require separate service agreements that specify:

• Project scope and deliverables
• Timeline and milestones
• Payment terms and pricing
• Intellectual property rights
• Revision and approval processes

These Terms of Service supplement but do not replace specific project agreements.

6.2 Client Responsibilities

Successful project completion requires clients to:

• Provide clear project requirements and specifications
• Respond to requests for information in a timely manner
• Review deliverables and provide feedback within agreed timeframes
• Make payments according to agreed schedules
• Provide necessary assets, materials, or access as specified

6.3 Project Modifications

Changes to project scope, timeline, or deliverables may require adjustments to pricing and schedules. We will discuss any significant modifications with you before proceeding and document agreed changes in writing.

7.1 Pricing

Service pricing is specified in individual project agreements. Prices listed on our website are indicative and subject to confirmation based on specific project requirements. All prices are in USD unless otherwise specified.

7.2 Payment Methods

We accept various payment methods as specified in project agreements. Payment terms, schedules, and methods will be clearly outlined before project commencement.

7.3 Late Payments

Late payments may result in project delays or suspension until payment is received. We reserve the right to charge interest on overdue amounts as permitted by applicable law.

7.4 Refunds

Refund policies are specified in individual project agreements. Generally, work completed according to agreed specifications is non-refundable.

10.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles.

10.2 Dispute Resolution

In the event of any dispute arising from these terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations. If negotiations fail, disputes shall be resolved through the courts of Madrid, Spain.

10.3 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.