Our Office

Paseo de la Castellana 89

28046 Madrid, Spain

+34917111234

info@willow-hea-rt.com

Privacy Policy

At Willowheart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. We believe transparency is important, and we want you to understand your rights and our practices.

Last updated: November 26, 2025

Information We Collect

Information You Provide

When you interact with our website, you may choose to provide us with certain information:

  • Contact Information: When you fill out our contact form, we collect your name, email address, and any message or project details you choose to share.
  • Communication Records: If you email us or communicate through other channels, we retain those communications to provide you with support and services.
  • Project Information: Details about your game development projects that you share with us during consultations or collaborations.

Information Collected Automatically

When you visit our website, certain information is collected automatically:

  • Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
  • Device Information: Technical data about your device, including browser type, operating system, IP address, and device identifiers.
  • Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing behavior. See our Cookie Policy for detailed information.
  • Analytics Data: Statistical information about website traffic and user behavior collected through analytics services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfill our obligations under service agreements
  • Legitimate Interests: For business operations, website improvement, and service delivery
  • Legal Obligations: To comply with applicable laws and regulations

How We Use Your Information

We use the information we collect for various purposes that support our business operations and improve your experience:

Service Delivery

  • Responding to your inquiries and providing requested information
  • Processing and managing game development projects
  • Communicating with you about our services and your projects
  • Delivering consultation services and technical support

Website Improvement

  • Analyzing website usage to enhance user experience and functionality
  • Understanding which content and features are most valuable to visitors
  • Identifying and fixing technical issues
  • Optimizing website performance and navigation

Marketing and Communications

  • Sending relevant information about our services (with your consent)
  • Sharing updates about game development trends and insights
  • Providing case studies and examples of our work
  • You may opt out of marketing communications at any time

Analytics and Research

  • Understanding visitor demographics and interests
  • Measuring the effectiveness of our website and content
  • Conducting market research to improve our services
  • Identifying trends in game development inquiries

How We Share Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver services. These providers include:

  • Web hosting and infrastructure services
  • Analytics platforms that help us understand website usage
  • Email service providers for communications
  • Cloud storage services for data management

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations, court orders, or government requests
  • Protect our rights, property, or safety, or that of our users
  • Investigate and prevent fraud or security issues
  • Enforce our terms and conditions

Business Transfers

If Willowheart is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you have regarding your information.

How We Protect Your Information

We take the security of your personal information seriously and implement various measures to protect it:

Technical Safeguards

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
  • Secure Storage: Personal data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel have access to personal information
  • Regular Updates: We keep our security systems and software up to date

Organizational Measures

  • Employee training on data protection and privacy practices
  • Confidentiality agreements with team members and contractors
  • Regular security audits and vulnerability assessments
  • Incident response procedures for potential data breaches

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, and take immediate steps to mitigate any potential harm.

Your Privacy Rights

You have several rights regarding your personal information. These rights may vary depending on your location and applicable privacy laws:

Right to Access

You can request a copy of the personal information we hold about you, along with details about how we use it.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections or updates.

Right to Erasure

You can request deletion of your personal information in certain circumstances, such as when it's no longer needed for the purposes it was collected.

Right to Data Portability

You may request to receive your personal data in a structured, commonly used, machine-readable format, or request that we transfer it to another organization.

Right to Object

You can object to certain types of processing, including processing for marketing purposes or based on legitimate interests.

Right to Restrict Processing

In some situations, you can ask us to temporarily restrict how we use your personal information.

Right to Withdraw Consent

Where we rely on your consent to process your data, you can withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within one month, though this may be extended in complex cases. We may need to verify your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data
  • Browse our website without providing any personal information

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and confirm when your data has been removed from our systems.

International Data Transfers

Willowheart is based in Madrid, Spain, and operates within the European Economic Area. However, some of our service providers may be located in other countries. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Certification under approved privacy frameworks

These measures ensure your personal information receives similar protection regardless of where it is processed.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child without proper consent, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification if you have provided your email address
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Questions About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out. We're here to help and committed to addressing your privacy concerns.

You can contact us through our contact page or reach us at the address provided at the top of this page. We aim to respond to all privacy-related inquiries within five business days.